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Improving your business means improving its processes. You must have a systematic method for identifying the need for change and implementing improvements. There are numerous process-improvement methodologies for business, and they all sound wonderful - until you try to apply them. CAI can help you understand which of the many process-improvement techniques will be most effective in your operations. We explain ISO 9000, Total Quality Management, Kaizen, Six Sigma/Operations Excellence, and the Theory of Constraints in terms you understand. We help you choose the best improvement approach, and give guidance so you can most effectively apply it.
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The Certified Quality Process Analyst Handbook |
| Authors: Eldon H. Christensen, Kathleen M. Coombes-betz, Marilyn S. Stein |