Improving your business means improving its processes. You must have a systematic method for identifying the need for change and implementing improvements. There are numerous process-improvement methodologies for business, and they all sound wonderful - until you try to apply them. CAI can help you understand which of the many process-improvement techniques will be most effective in your operations. We explain ISO 9000, Total Quality Management, Kaizen, Six Sigma/Operations Excellence, and the Theory of Constraints in terms you understand. We help you choose the best improvement approach, and give guidance so you can most effectively apply it.

CAI offers three services to help you improve your business processes:
Assess your current processes to identify bottlenecks and opportunities to eliminate waste.
Coach your process-improvement teams in mapping (understanding) and improving your business processes.
Train your executives, managers and process-improvement teams in the various skills and knowledge they need.

We have provided these unique, powerful services for:
Pilkington Aerospace: Aircraft transparencies manufacturing
Hughes Aircraft: Spacecraft assembly and electronic component manufacturing
Ablestik Industries: New product development
Triniti Corporation: Software development and applications consulting
Southern California Edison: Billing, IT-client partnering, employee performance management
HRL: Research Laboratories high-tech project management
Medtronic MiniMed: Six Sigma projects


The Certified
Quality Process Analyst
Handbook
Authors:  Eldon H. Christensen, Kathleen M. Coombes-betz, Marilyn S. Stein